Magento support

You have built your Magento online store. Now it is crucial to ensure that your web store operates perfectly:

  • to maximize return on investment
  • to see your sales grow and customers giving positive feedbacks
  • to be 100% confident that customers do not experience errors in the system’s work 24/7

After 9+ years of experience with Magento and with our knowledgeable team that took part in the platform creation, we guarantee that our Magento Support service will guard your website from any potential problems and expediently fix current issues.

Prevent my business risks

5 incoming requests of our clients have protected their business.

25+ features

Your 360 Degrees Magento Support will include

Setup and Optimization

The team of Magento experts audits your website through reviewing the code, architecture, database and server settings to ensure everything works as it should. We can also setup and optimize a Magento store from the scratch.

Issue Prevention

Rather than waiting for things to go wrong we are constantly monitoring your website to predict and prevent issues that your store might experience. Our certified experts develop a plan to measure and eliminate the risks quickly and efficiently.

Issue Management

Your team will be reachable 24/7 via phone, email, Skype and through our ticket system. All incoming issues will be quickly evaluated and assigned to our certified developers. We work to solve your issue and make sure we do it right by coordinating updates and solutions with the client.

Check which package works best for you

Emergency Kit

Emergency support plan is developed to fit any businesses that don’t have constant support inquiries

  • Great for: All businesses
  • Annual Support Hours: 16
  • 24/7 Site Uptime & Performance Monitoring
  • Performance-Based Service Level Agreements
  • Application Engineering Support (extensions, customizations)
  • Skill-based issue escalation and resolution
  • Support tickets
  • Email and Telephone Support
  • Dedicated Account Manager
  • Business Analysis (scheduled SEO and Site Performance Reviews)
  • Project Management Team
  • One time payment: $800
  • protect my business 24/7
Silver

Silver support plan is developed to provide a complex service that covers most scenarios and includes a dedicated project manager

  • Great for: Small businesses
  • Monthly Support Hours: 40
  • 24/7 Site Uptime & Performance Monitoring
  • Performance-Based Service Level Agreements
  • Application Engineering Support (extensions, customizations)
  • Skill-based issue escalation and resolution
  • Support tickets
  • Email and Telephone Support
  • Dedicated Account Manager
  • Business Analysis (scheduled SEO and Site Performance Reviews)
  • Project Management Team
  • One time payment: $2100
  • Good choice
Gold

Gold support plan is developed to provide you with a complete level of service including extra hours and business analysis service

  • Great for: Established mid-size businesses
  • Monthly Support Hours: 80
  • 24/7 Site Uptime & Performance Monitoring
  • Performance-Based Service Level Agreements
  • Application Engineering Support (extensions, customizations)
  • Skill-based issue escalation and resolution
  • Support tickets
  • Email and Telephone Support
  • Dedicated Account Manager
  • Business Analysis (scheduled SEO and Site Performance Reviews)
  • Project Management Team
  • One time payment: $3900
  • Talk to my PM
Diamond

Diamond support plan is developed to provide you with an exceptional level of service with 120 support hours per month and dedicated Project Management Team

  • Great for: Large-scale enterprises
  • Monthly Support Hours: 120
  • 24/7 Site Uptime & Performance Monitoring
  • Performance-Based Service Level Agreements
  • Application Engineering Support (extensions, customizations)
  • Skill-based issue escalation and resolution
  • Support tickets
  • Email and Telephone Support
  • Dedicated Account Manager
  • Business Analysis (scheduled SEO and Site Performance Reviews)
  • Project Management Team
  • One time payment: $4500
  • Become invincible

Testimonials

Arie Timmer
Design & Marketing Director at Babypark
With Maven we cooperate a few years already. They are fully engaged in the technical support of our online store. And we are completely satisfied with the quality of work, terms, and quality of service. Thanks to a dedicated account manager! We have a feeling that we have our own onboard technical team, not the remote one.

Freeman Lewin
CEO at GJ Cookies
The team at Maven has been incredibly responsive to our needs. We requested several unique cart features and they executed everything perfectly. The project manager was dedicated and responded to all our needs immediately. We look forward to working with Maven on a continuous basis and on future projects.

Inder Brar
Director at Printkick Ltd
It is only on very rare occasions that an individual comes along that leaves a lasting impression with their dedication and work ethic. I have to say that Sergey is one such person. Sergey’s dedication to the project has been faultless and he has worked with outstanding professionalism throughout.

Aman Brar
Product Manager at Printkick Ltd
When we looked at Maven as part of our selection process and had our first meeting, it was clear that you were the best fit for our company. We looked for people who cared about the project, the mission and had the technical skills to bring it all together. You made us confident we could do it. At times during the project, I was worried. Had we attempted too much in one go? Everything seemed even more complicated than when we had our meeting a year ago in Kiev. Lots of things started breaking. Thankfully, each time we hit this point, it only took a few calls to get back on track and under control. Honesty, compromise, and pragmatism are some of the key factors I have found in completing successful projects, and we made the right choice because these are your values too.

Salman Siddiqui
Chief Operating Officer at BuyerQuest
Andrew is a solid technical leader who consistently impresses us with his technical prowess and in ensuring that his team also builds to the same high standard. He is driven, understands the business problems he is trying to solve for and is willing to go the distance to get the job done! Thanks, Andrew.

Alex Deutch
Glass Tile Oasis
I wanted to let you know that I have never experienced such great professional service from other developers like I did from your company. Especially Sergey, he has been so patient with me from beginning to end, I’m truly thankful for being your client.

Aviva Weiss
CEO at Fun&Function
Working with Maven has been a great experience. They are deeply knowledgeable, reliable and get things done on time. I know the job is going to get done very well when Maven is involved. We have been beyond satisfied and highly recommend their services!

Our Clients

Since 2010 we have helped 100+ customers, from startups and small businesses to Fortune 500 and the Inc. 5000 to bring their most cherished business ideas to life.

At the core of Maven are the developers with 15+ years in IT, who follow the latest digital trends and all the time improve their knowledge to deliver high-quality solutions to clients.

We know how to design an effective business tool, as our key engineers were a part of the Magento Core platform team.